Tonkatsu Kuro

Tonkatsu Kuro 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Marcus VIP

   聖地亞哥68則評論

   4.0

   在1天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Second time to this restaurant. Overall great but wished the pork cutlet could have been served a bit hotter
   

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2. S

   Summer

   San Francisco1則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   This restaurant is probably the best in town right now. They serve the best Katsu, and the vibe is really neat. I love the little robot that delivers the food too! The service was exceptional, and our food arrived right away. The portion sizes were perfect, allowing us to feel satisfied. Plus, my family of four was able to dine and leave in under an hour. Overall, it was a fantastic experience!
   

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3. R

   Richard

   Hawaii2則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   Katsu was great! The service was partially done with some robot attendants, and given the small space, the servers were constantly moving around them. Seemed more in the way than helpful. I wanted to try a bit of everything, but had to order sets instead of being able to order individual katsu aside from shrimps. Portion size is huge 😆
   

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4. E

   Elena

   Milwaukee6則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   Tonkatsu was crispy but tender. Rice (very important) was so good (from Japan), also. Soba noodle was good but the sauce was too sweet for my liking. Overall, this is my new Tonkatsu eatery.
   

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5. B

   Brian

   San Francisco2則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 5
   4. 氛圍 5

   Pork katsu did not seem made to order. Pork was not juicy and hot. Very disappointed.
   

   Tonkatsu Kuro已在5天前回覆

   Hi Brian, thank you for taking the time to leave your feedback. We’re very sorry to hear that the pork katsu didn’t meet your expectations. Our katsu is made fresh to order, so it's disappointing to hear it didn’t arrive hot and juicy as it should have. We’ll be sure to look into what may have gone wrong during your visit.
   

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6. M

   Malia

   Hawaii3則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   The robot ran into my husband while we were sitting down at our table. The staff assured us that they would reset it so that it wouldn’t happen again, but it does seem to be a safety hazard if no one else is supervising it. We had our infant with us in his car seat (propped up on a dining chair) and had the robot accidentally bumped into our baby, it could have knocked him off of the chair. The food itself was delicious and portion sizes were generous. The trays were a bit too large for our table and we were scrambling to always make space. Dinner service was pretty fast. Our reservation was for 6:15 and we were out by 7:30.
   

   Tonkatsu Kuro已在6天前回覆

   Thank you for your feedback and for dining with us. We’re very sorry about the robot incident—your concern is completely valid, especially with your infant present. The issue occurred because the table was rotated 90 degrees to seat your party of five, which disrupted the robot’s usual path. Our layout was designed with the robot in mind, and under normal table placement, this doesn't happen. Still, we sincerely apologize. If safety is a concern, we understand and can cancel your 4/29 reservation—just let us know. Thank you again for your feedback.
   

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7. a

   allison

   Hawaii2則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 2
   4. 氛圍 5

   This would be my third time and this time the service was not good at all. There were 3 men servers and a couple females helping out. No one came by to refill our water canister or cups and we ordered extra rice but only received 1 but got charged for 2 even though they said they would remove the charge. No one came by to check to see how we were doing the entire time we were eating. On the bright side, the Soba was amazing. I guess that was the highlight of the nite.
   

   Tonkatsu Kuro已在6天前回覆

   Thank you for visiting us again and taking the time to share your feedback. We’re sorry to hear the service didn’t meet expectations this time. For future visits, please note each table has a tablet with a call server button, water refill button, and a complimentary rice refill option—designed for your convenience. It sounds like there was a mix-up with the rice charge, and we’ll follow up with our team. We always welcome guests to let us know during the visit so we can make things right on the spot. We're glad you enjoyed the soba and appreciate your feedback!
   

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8. H

   Hui

   Hawaii1則評論

   5.0

   在2025年4月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The hosts and servers were friendly, and the food was wonderful. The staff were friendly and welcoming, and our server was attentive. The food was absolutely delicious! We certainly plan to return.
   

   Tonkatsu Kuro已在7天前回覆

   Mahalo for your kind words and great review! We’re so glad to hear that you enjoyed both the food and the service, especially that our staff made a positive impression. Our team takes great pride in creating a welcoming experience for every guest. We can’t wait to welcome you back again soon!
   

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9. OT

   OpenTable食客

   Hawaii2則評論

   5.0

   在2025年4月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   so good and such great price. i can’t wait to come back again!
   

   Tonkatsu Kuro已在5天前回覆

   Thank you so much for the great review! Your kind words truly mean a lot to us, especially after a few recent tough reviews that had us feeling a bit down. We're so glad you enjoyed everything and felt it was a great value. We can’t wait to welcome you back again soon. It really lifts our spirits to hear feedback like yours!
   

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10. E

    Eileen

    Salt Lake City2則評論

    5.0

    在2025年4月15日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Saw this place on Facebook and decided to try it based on the review. We were not disappointed! Everything about our experience was great! I am picky about fat on meat! My pork was perfect with no fat or gristle at all. The tonkatsu sauce was tasty and absolutely loved the creamy cabbage sauce! We will definitely be going back.
    

    Tonkatsu Kuro已於2025年4月16日​回覆

    Thank you so much for giving us a try and for the awesome review! We’re so happy to hear that everything hit the spot — especially the pork! We know how important it is to cater to local tastes, so we take extra care to trim the fat from the loin and make sure the meat is just right. So glad you noticed! And yes, that sesame sauce is definitely a fan favorite. Can’t wait to welcome you back again soon!
    

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