- 整體 2
- 食物 3
- 服務 1
- 氛圍 3
The service at this restaurant was truly disappointing. Our server rarely checked in, frequently made mistakes with our order, and was often seen chatting with others rather than being available when we needed assistance. We had to search for her multiple times, and our food arrived cold and overly salty on several occasions, adding to our frustration.
To make matters worse, we were charged for water without prior notice and weren’t informed that substitutions weren’t allowed, despite no mention of this policy on the menu. Communication was lacking at every step, and when we asked questions, the staff responded defensively instead of offering help. They seemed more interested in shifting blame than taking accountability, leaving us feeling unheard and frustrated.
While the food was good once corrected, the poor service overshadowed the experience, especially on a special occasion. The high prices make it hard to justify a visit, so if you’re coming for the food alone, be prepared for subpar service.
Our second server, although initially helpful and polite, became a bit defensive when we asked for clarification on the check. She seemed hurried, gesturing close to my face as she explained that the check should be fine due to added gratuity and that her manager had adjusted it. She also mentioned that our previous server should have informed us about the no-substitution policy. However, she seemed rushed, as if she needed to move on to another table, which made the experience feel even more dismissive. Unfortunately, despite her assistance, the check still didn’t add up, leaving us uncertain about the final charges.
Overall, this was one of the worst dining experiences we've had.