- 整體 2
- 食物 2
- 服務 3
- 氛圍 4
After reading previous reviews, I wanted to give this restaurant a chance because I know that being a small business owner, and especially restaurants, is really tough. It's a lot of hard work and high expectations. Unfortunately, it was not a great experience. We were celebrating my son's graduation from Virginia Tech and I hoped it would be a fun evening with great food. I felt bad for the server as she was doing her best in a difficult situation. The drinks were great, but only came after we were sitting for almost 30 minutes. Our food took over an hour, which was fine, but the (cold) soup with chunks of tough lobster came after the main meal for two in our party (cold mac 'n cheese with chunks of tough lobster). 3 others in the party of 5 enjoyed the elk burger, pork 'n beans, and the steak, thankfully, but the steak came out after 4 of us had completed our meals. At the end of the evening, the server did offer us a complimentary dessert and apologized, but by that time we were ready to just wrap it up and declined. Like I said, I wanted to support and like the restaurant, and I understand the high cost of food in a small restaurant, but I was disappointed and I hope things can improve.
Twisted Liquid已在今天回覆Our deepest apologies for the negative experience that you had the week of xmas! We were completely short staffed bc of holiday vacations , Chef was on medical leave from seizures- a cook was covering her-we did not realize that it was a graduation evening for VT & we got absolutely slammed on a night with a skeleton crew! It got as busy as a Saturday on a Thursday… we literally ran that shift with 3 people-one of which was fired for his performance in the kitchen. I do know that as the owner covering the bartender that night, I personally apologized to every table that had mediocre service and comped food as necessary to try to make up for the incompetence that happened in the kitchen that night. I assure you we normally strive for & attain 5 star service.