- 整體 1
- 食物 2
- 服務 1
- 氛圍 3
Food was fine, but overpriced for what it was. The garden setting was nice, but the overall experience like faulty towers. The staff didn’t really know what they were doing. We were told they were really busy but there were only the domes that were being used & one other table.
We had to ask for menus twice. Food arrived, but without cutlery, so we had to ask for that twice too. Also had to ask for a drinks menu as that wasn’t brought out when they threw the food menu onto the table. The staff weren’t rude, but the service was just very poor.
A children’s party had finished in a section of the inside area of the restaurant before we arrived & the person (not the waiting staff) setting down was popping hundreds of balloons. The doors were open so despite sitting in the garden that was unpleasantly loud. We had arrived at 5.15, 15mins before our reservation, one hour later our food still hadn’t arrived.
UMAMI已於2024年9月26日回覆Dear Mei,
Thank you for sharing your feedback. We’re sorry to hear that your experience was not up to our usual high standards. We appreciate your comments about the food and garden setting, but it’s clear that the service fell short. We apologize for the delays and the disruptions you experienced. Your feedback is valuable, and we’ll address these issues to improve our service. We hope you’ll consider giving us another chance in the future.
Kind Regards,
London Secret Garden