- 整體 1
- 食物 1
- 服務 1
- 氛圍 5
Where do I even begin? My experience at Umi by Vikram Garg was terrible. I wish I could rate this place zero stars, but unfortunately, I had to give it one because of our “helper” Juliette, who was actually great. However, that’s the only positive part of this night.
To start, the owner's wife came out and said she was our server for the evening. She was nice, but you could tell she was more of a manager than an actual server. In reality, it was Juliette who served us, which was confusing from the get-go. The restaurant seems set up for either a tasting or à la carte menu, which we were fine with. I ordered the caviar (an expensive side), which was the only thing that was actually delicious. My husband had the Scallops, and while they weren’t bad, they were off-balance with a high acidity level.
The wait, however, was absolutely ridiculous. After waiting for over an hour and twenty minutes for our second course, we asked for our tab. Another 15 minutes passed before the owner’s wife came to apologize.
She didn’t offer to take care of the tab, cover our drinks, or even offer a reasonable solution. Instead, she promised to buy us dinner the next time we visited (which, given that we’re not locals in Hawaii, was laughable). The least she could have done was take care of our meal or drinks that evening, but no—just empty promises. She also mentioned they have another 14-year lease on the business and that, hopefully, next time we visit, they can afford to have more help. Very interesting thing to say to a customer, and it’s probably the reason they didn’t take care of the tab.
By the time we gave up and decided to leave, we were still hungry. We had already spent $240 and were starving, so we ended up going to another restaurant. For our 10-year anniversary, this was a complete disaster. Oh, and the abalone was so overcooked it was inedible. I’ve had abalone before, and this was nowhere near the quality I expected.
Do yourself a favor and skip this place.