- 整體 3
- 食物 3
- 服務 2
- 氛圍 2
Had dinner and the music was so loud it was hard to communicate. By the time we were done with our meals, my voice was hoarse. We asked to be moved and unfortunately they were unable to accommodate since a large party was booked in the back of the restaurant. I believe this may have effected the service we received from our server, after that she seemed less attentive.
The web chairs were stretched out and when you sat in them you sank. I overheard the table next to me, for reference the tables are close, and they were stating they had the same issue. As for the food, it was good, however they served the pork chop without a knife and it was difficult to cut with the butter knife. Once I was able to track down our servicer a knife was provided. I have been to this restaurant during lunch and the experience was completely different, much more relaxing.
Vasili's已於2025年2月8日回覆Hey Sandy,
We appreciate you taking the time to share your experience at Vasili's. We're sorry to hear that the music volume and the difficulty in communicating due to the noise affected your dining experience. We also regret the inconvenience caused by the seating and the lack of knife during your pork chop service. We're glad to hear that you enjoyed the food and found it good. Your feedback is valuable and we'll definitely look into improving these aspects. We hope to have the chance to serve you a more relaxing and enjoyable meal in the future.
Best regards,
Miguel Aguilar
General Manager