Vellore Restaurant at the Bath Spa Hotel

Vellore Restaurant at the Bath Spa Hotel 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. R

   Robert

   Warwickshire1則評論

   5.0

   在2025年2月24日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Service excellent Food excellent Overall experience excellent
   

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2. M

   Maria

   London1則評論

   3.0

   在2025年2月17日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   The food was lovely once it came. We were a party of 4, 2 mains arrived without one side dish way before the other two meals. In fact one of the mains was finished when the other two arrived with the side dish for the one finished. The steaks arrived without chips which we had to ask for. 3 Desserts arrived not 4. In the morning the wait for breakfast was a good 30mins. We waited 45 mins for a sandwich and panini's at lunchtime! Great food if you have plenty of time.
   

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3. E

   Ethan

   Hampshire1則評論

   1.0

   在2025年2月16日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   This is the first time I’ve ever complained at a restaurant. The service was awful - drinks took about 30 mins to come (were forgotten about, were only brought to us when the waiter realised we still didn’t have them), food also took ages and we weren’t checked up on at all without us getting the attention of the staff ourselves. Ordered two steaks, one rare on medium rare, both came blue and we had to ask for a replacement for the medium rare one as my girlfriend couldn’t eat it blue. The replacement took another 30 mins. We also ordered a side of broccoli that just never came. After being in there for two hours and only having mains I asked for the manager who told us we would not be charged. There were at least another 5 tables complaining about the wait time and service, we also had breakfast the next day as it was included in our booking and the service was just as bad. For the prices of the items on the menu, standards need to be a lot lot higher.
   

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4. A

   Annet

   Oxford2則評論

   5.0

   在2025年2月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Best valentine weekend and the best lobster I had ever.
   

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5. F

   Frankie

   London1則評論

   1.0

   在2025年2月8日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   Very disappointed the food was expensive delayed and the meat was inedible.
   

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6. L

   Luke

   Bath1則評論

   4.0

   在2025年2月1日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Food was nice enough, as the staff it just feels something is lacking for what you pay,
   

   Vellore Restaurant at the Bath Spa Hotel已於2025年2月4日​回覆

   Thank you for taking the time to share your thoughts about your recent visit. I’m pleased to hear that you enjoyed the food and found our staff to be pleasant. However, I’m sorry to learn that the overall experience didn’t fully meet your expectations, especially considering the value you anticipated. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. We’re always striving to provide an experience that feels special and worthwhile for our guests, and your comments will certainly be taken into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide an experience that feels exceptional in every way. Kind regards, Management
   

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7. R

   Rachel

   Devon1則評論

   1.0

   在2025年1月11日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   Unfortunately we were unable to eat in the restaurant as it was freezing cold, something needs to be done about this, others were complaining to.. it’s a real shame as food looked great and it’s a lovely place but a few mini heaters dotted around with such high ceilings are just not enough.
   

   Vellore Restaurant at the Bath Spa Hotel已於2025年2月4日​回覆

   Thank you for sharing your feedback. I’m truly sorry to hear that you were unable to enjoy your meal due to the temperature in the restaurant. We completely understand how uncomfortable that must have been, and we sincerely apologize for the inconvenience it caused. We take comments like yours seriously, and I’ve shared your concerns with our management team. We’re already reviewing ways to improve the heating in the restaurant, especially given the challenges with high ceilings. Your suggestion regarding additional heaters is greatly appreciated. It’s a real shame that this impacted your visit, especially since you were looking forward to the food and the ambiance. We hope to have the opportunity to welcome you back soon under much more comfortable conditions. Kind regards, Management
   

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8. I

   Ian

   London11則評論

   3.0

   在2024年12月28日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   This was disappointing. The menu option was changed from cod to salmon but they only admitted it when we challenged them and the tenderstem broccoli was changed to calabrese - both cheaper options. After some negotiation we had the cost of the main course refunded but surely this is not how a restaurant of this quality (and cost) should behave.
   

   Vellore Restaurant at the Bath Spa Hotel已於2025年1月3日​回覆

   We’re sorry to hear about your recent experience and for not informing you of the menu changes in advance. This does not reflect the high standards we aim to uphold. While we were able to refund the main course, we recognize that this fell short of addressing your concerns. Please rest assured we are reviewing our processes to prevent this in the future. Thank you for bringing this to our attention. We hope to welcome you back soon and provide the experience you deserve. Kind regards, Management
   

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9. K

   Keith

   Bath3則評論

   1.0

   在2024年12月22日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 1

   They weren’t expecting us. The restaurant was closed. We had to eat in a corridor. It was cold. Other guests dressed in dressing gowns. Food was extremely poor. No fresh turkey , just processed meat. Staff rushing around us preparing for a wedding. The noise of a vacuum cleaner most of the time from the room next door. No ambience. An extremely disappointing start to our Christmas festivities.
   

   Vellore Restaurant at the Bath Spa Hotel已於2025年1月3日​回覆

   We are truly sorry for the poor experience you had. From the unexpected closure and inadequate dining arrangements to the disappointing food and disruptive atmosphere, this is far from the standard we aim to provide, especially at Christmas. Kind regards, Management
   

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10. R

    Russell

    Bath2則評論

    4.0

    在2024年12月10日用過餐

    1. 整體 4
    2. 食物 3
    3. 服務 3
    4. 氛圍 3

    Hotel only gave a supplement of £30pp and the al a carte menu would have not been covered eg: lamb chop £34. There was nothing on this menu really to cover the £30pp. Luckily there was a festive menu at £40pp for three course meal therefore only had to pay an additional £10pp. Starter of soup was very small ( 3-4 spoonfuls) and a very small piece of bread, to follow was a very large plate of Xmas dinner and the dessert was nice as well. Overall best to have the festive menu. Only downside was they give you the full bill to pay and when you check out refund you? Also they added sevice charge and we were guests at hotel
    

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