- 整體 1
- 食物 2
- 服務 1
- 氛圍 1
We were told before ordering that service would be slow. When we paid, we were asked how was everything. “You were told service would be slow,” we were reminded.
Upon leaving and waiting, we were approached and apologized but in the same breath we were warned service would be slow for one reason or another.
As a customer, I then would give some concessions but everyone was clearly upset it was almost 4 hours. It would have been better if the customer service was present. But when we one of us went to grab the water decanter to refill water three times even while our server watched us and kept walking - that was a no, no.
The food was okay and perhaps suffered from staffing issues but when you’re paying 100 per plate I would like a better dining experience.
The atmosphere clearly suffered from the tables around us. We could hear how upset people were and they asked for their food to go.
Had at least the customer service been positive - our table would feel better. We asked for help with our table that kept shaking but that didn’t happen. We watched while everyone had received bread so we asked. Then when she brought it to our table, she slammed it on our table and walked away. That’s not very kind at all.
It was one of the most upsetting evenings.