- 整體 1
I was with a large party; when the first of us arrived, one of the servers seated us at a table for 10 for a party with a reservation. Our friend asked the server multiple times if that was correct, because we had been told that we did not have a reservation. Each time the server indicated that if there was a mistake, they'd adjust. We submitted and received our drink orders and were perusing the menu in order to place our orders for dinner.
As it turns out, we were seated at the wrong table; this was the fault of the restaurant. They're adjustment was not to either a) pull other tables together for the actual party of 10, or b) to politely apologize and ask us if we minded moving, and then quickly set-up another table for our party. We had to move our own glasses, menus, etc. and find enough chairs to put around the new table so we could all sit down.
When the owner came to the table after we moved (and expressed our dissatisfaction when we were asked if everything is okay), we were given a classic conditional blame-shifting non-apology: "I'm sorry if you feel dissatisfied with our service, and had to move 2 feet to another table." The owner was very condescending to some of the ladies in our party, and even accused one of being sarcastic, when we indicated that a drink we hadn't ordered may have belonged to the other large party. She expressed absolutely no remorse and took no responsibility for the errors she and her staff made in seating us where they did in the first place, and refused when we asked for a different server to help us (before we knew that she was actually the owner).
This attitude is well-reflected in her responses to other reviews, and I expect that if she chooses to respond to this review it will be more of the same.
Needless to say, we paid for our drinks, left NO tip on the table, and left the restaurant. The view was fantastic, but nothing is worth the way that we were treated.