- 整體 3
- 食物 5
- 服務 2
- 氛圍 5
So while we have been to VDM several times in the past, this was the first visit back since prior to the pandemic. And let me start by saying this was our favourite restaurant and experience of any restaurant we’ve been to (up until now!).
Every single place we’ve been to since would always be compared to our gold standard which was VDM. But unfortunately this most recent visit has disappointed us to the point of no return.
I will start by saying the food is still as impeccable as we have always expected and experienced at VDM. But the service has left a lot to be desired. The service literally used to be the gold standard and regardless of who you came into contact with at VDM, you would always be blown away by the genuine care and passion for exceptional service.
This time however, our wait staff were very disengaged and it felt like they were just saying and doing whatever they needed to in order to hurry the night along. It felt like they couldn’t wait to get out of there and it was merely a job. In the past, everyone had treated working at VDM like it was their own restaurant and you would be treated like you were the only patron that mattered.
I have to admit the kitchen staff who would deliver the dishes were top notch as they always have been but it feels like the table wait staff have been replaced with casuals from the Macca’s drive through. It was honestly very disappointing and extremely underwhelming considering we had such high expectations after years of holding this venue as our gold standard.
Needless to say we will not be returning because after an experience like that which cost over $1800, it’s the first time we left feeling ripped off.
I’m really sorry to leave this kind of feedback but I would love for VDM to get back to their original style which was all about service. That’s why we could never fault it because everything from the venue, to the food, and the service left you feeling amazing and never ripped off!
Thanks, Steve
