- 整體 2
- 食物 3
- 服務 2
- 氛圍 3
Hi,
We came Friday evening for a dinner after receiving positive recommendations from local living in Edinburgh.
Overall our experience didn't live up to the expectations, unfortunately.
While ambiance was quite nice and cosy, the service was very disappointing.
The waiters were more busy chatting with their friends sitting at the bar, than taking care of customers. And with 3 waiters for maybe 10 tables, you would expect more.
Here some examples of what went wrong
- We had to proactively ask for drinks but once those were empty, this was it and we were left all dinner with empty glasses on the table. After we finished our food, we were asked if we wanted sth more to drink. Kind of 1h too late.
- Both our table and the one next to us were left with dirty plates for good 10-15min after finishing food. While at the same time we kept seeing the waiters having fun at the bar in front of us.
- Part of our order had been forgotten (the starters). This can happen but then at least apologise for it and make up for it. The waiter smiled and said we could still get them after.