- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
We had a reservation made well ahead of time, unfortunately at 08:43am on Sunday morning an email was sent to me on the day of our reservation rescheduling our original booking for an hour earlier. I was also told we couldn’t have Sunday dinner as we originally wanted and just had the option of the standard menu.
Unfortunately, I did see this email until around 12:30pm, when I spoke to Tom he was not apologetic, nor did he really care at the inconvenience this had caused up.
I explained my oldest child has autism, and she was travelling back from Newcastle with my dad who were both joining me and my youngest child. That the now 3:30pm reservation they wouldn’t make.
We had originally booked to have dinner and watch the tractor event that was taking place later that evening. It was an absolute shambles ! We didn’t end up eating we didn’t stay for the tractor event.
To be honest I don’t think the staff couldn’t care less, we live locally and have eating in this pub many a times before but definitely wouldn’t return after this experience.
The older lady who approached us nearly an hour after us arriving asking if we were ordering food, when we explained no and why she couldn’t have been more unhelpful!
No complementary drink or money of a next visit due to their mess up. But as customers if we didn’t turn up for a table or messed around we’d be expected to pay half the bill etc.
Luckily at short notice another local pub accommodated up and the service and food were amazing .