- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
I used to live in the Beaufort area. This was our first time back in five years and we were looking forward to our visit to Wren. One of our favorite restaurants in the of area.
We arrived on time and there was no one at the desk. It took fifteen minutes before we were seated.
1) Water was delivered to the table, but it was not poured.
2) The menus were old, dirty and crinkly. Obviously had not been replaced in a long time.
3) The meal was delivered to the table 3 minutes after we ordered. Not a good sign. Also, I had to get up to get my own silverware.
4) I ordered the pasta with shrimp/scallops. It only had three shrimp and everything tasted like it had been cooked in advance. The shrimp and bay scallops had the texture of a pencil eraser. The sauce had curdled. My wife's salmon was undercooked in the center. In fact, it was not even warm.
5) The waiter asked if we wanted salt and pepper. I said I might expecting them to bring it to the table. He simply said, "Well, if you want it, let me know."
6) We were never offered a refill of our iced tea.
I did not eat my meal and my wife only ate a small portion. Life is too short to eat bad food!
The manager (also the bar tender-another bad sign) did come to our table to offer an excuse and apology. He offered to comp our meal. Typically, I do not accept it when a restaurant offers some type of compensation for poor quality. In this case, because I could not eat my meal, I accepted and we left.
Very disappointing quality and service from a restaurant that we considered to be one of the best in the area. Not any more!