- 整體 3
- 食物 4
- 服務 5
- 氛圍 4
Been coming to Roberto's for years so when we got tickets to the Botanical Garden Train Show nearby on a Saturday night, we decided to make a reservation beforehand for our group of 6 at 6pm.
I'm writing the review because our table wound up not being ready until 6:45pm. Now, the hostess was super friendly and seemed genuinely bummed we had to wait, and once we actually sat down, the food was great, and the staff & service were awesome (as always) and very locked in on our timing, experience, etc.
That said, to our surprise, neither any drinks while we were waiting, or at the table, or even an appetizer were comp'd by the restaurant. So while everyone on the staff was super apologetic that we had to wait - especially because we had tickets to the event - ultimately our 45mins of time was worth nothing other than the wait. I wonder if the shoe was on the other foot we had showed up for the reservation 45mins late if our table would've still been available.
Anyway, Roberto's has been awesome for many years, and we'll definitely be back, but this particular experience left us feeling disappointed.