Sails at The Ritz-Carlton, St. Thomas

Sails at The Ritz-Carlton, St. Thomas 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Alfredo VIP

   大波士顿41則評論

   4.0

   在7天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Al lado de la Playa , ambiente relax , buenos cocktails , excelente para unos tacos y unos Cocktails
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Alfredo, ¡Gracias por su comentario! Nos alegra saber que disfrutó del ambiente relajado, los cócteles y nuestros deliciosos tacos. Esperamos darle la bienvenida nuevamente para que disfrute de otra excelente experiencia junto a la playa. ¡Hasta pronto! Sails
   

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2. J

   Jamieson

   Greensboro5則評論

   4.0

   在7天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   Really cool spot and great food! Value is definitely the only issue but it is the Ritz. $20 cheesecake is brutal though! Would come again
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Dear Jamieson, Thank you for your feedback! We're delighted to hear that you enjoyed our atmosphere and food. We understand that value is an important factor, and we strive to provide a memorable dining experience that reflects the quality and service we uphold. We truly appreciate your support and would love to welcome you back again soon! Best Regards, The Sails Team
   

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3. B

   Brenda Lee VIP

   Phoenix12則評論

   5.0

   在2025年3月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   De'shenique, our Hostess was very special! Alex, our server was outstanding! He was the best!!! We had the delicious red snapper tacos and grilled grouper fish with grilled vegetables. Both were delicious and perfectly prepared. Our starter salads were fabulous and huge! Great value for amazing food! The spiny lobster salad was so yummy and my husband's Kale Salad was the best he has ever had! Homemade tropical and lime vinegarette dressings were a wonderful treat for the salads! We will reserve again as the view of the Bay and St. John across the water at Sunset was breathtaking! Ask for Alex as your Server! He is personable, knowledgeable and a very nice young man! 10/10
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Dear Breanda Lee, Thank you for your wonderful review! We’re thrilled to hear that De’shenique and Alex made your experience so special. It’s fantastic that you enjoyed the red snapper tacos, grilled grouper, and our fresh salads—our dressings are truly a favorite! We couldn’t agree more about the breathtaking sunset views, and we’re so glad you’ll be joining us again. We’ll be sure to pass along your kind words to Alex and the team. Looking forward to welcoming you back soon for another exceptional dining experience! Best Regards, The Sails Team
   

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4. T

   Terri-Lynn

   大波士顿6則評論

   5.0

   在2025年2月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The friendliest and most professional staff from hostess through servers to manager (we had an odd request) and kitchen. Everyone was stellar. We will highly recommend to all we know.
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Dear Terri-Lynn, Thank you for your kind words! We’re delighted to hear that our team made such a positive impression and that we could accommodate your request. Providing exceptional service is our top priority, and it means so much to know that you’ll be recommending us. We truly appreciate your support and look forward to welcoming you again soon! Best Regards, The Sails Team
   

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5. A

   Ann

   Caribbean1則評論

   2.0

   在2025年2月19日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   Not all items are on the menu, so ask for grilled cheese if you want one. There is one Bloody Mary with shrimp and bacon on the menu but our waitress brought us the regular one which she said she brought because we didn’t specify that we wanted the one on the menu. We also got a shrimp appetizer. Very expensive and very, very spicy for the shrimp and Bloody Mary. Lovely restaurant, beautiful view of the water.
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Dear Ann, Thank you for sharing your experience with us. We’re glad you enjoyed our restaurant and the beautiful waterfront view. We appreciate your feedback regarding the menu items and will ensure our team provides clearer communication about options available. We understand that spice levels can be a personal preference, and we’re always happy to adjust whenever possible. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future. Best Regards, The Sails Team
   

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6. D

   David VIP

   Des Moines30則評論

   4.0

   在2025年2月19日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent good, services and ambiance. High prices, but what do you expect from the Ritz?
   

   Sails at The Ritz-Carlton, St. Thomas已在3天前回覆

   Dear David, Thank you for your kind words! We're delighted to hear that you enjoyed our offerings and ambiance. We strive to provide an exceptional experience that reflects the Ritz's standard of excellence. We truly appreciate your feedback and look forward to welcoming you again soon! Best Regards, The Sails Team
   

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7. G

   Gina VIP

   Naples5則評論

   2.0

   在2025年2月16日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 5

   Come for the view. It’s lovely. I was not too hungry but ordered the chips and homemade gauc. The salsa was from a jar and going bad with that acid sour taste. The gauc was definitely not house made and very bland. Bummer except for the view!
   

   Sails at The Ritz-Carlton, St. Thomas已於2025年2月17日​回覆

   Dear Gina, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the beautiful view but regret that your dining experience did not meet expectations. We sincerely apologize for the disappointment with the chips, guacamole, and salsa, as we strive to provide fresh and flavorful offerings. Your comments are invaluable, and we will be sharing them with our culinary team to ensure improvements are made. We appreciate your visit and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, The Sail Team
   

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8. C

   Carolyn VIP

   Washington DC18則評論

   5.0

   在2025年2月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We were greeted immediately and my notes on Ooen table had been read. Service was terrific. The food was just what we wanted and we had a great view of the bay.
   

   Sails at The Ritz-Carlton, St. Thomas已於2025年2月17日​回覆

   Dear Carolyn, Thank you for taking the time to share your feedback and for rating your experience with us. We’re delighted that you enjoyed your stay and truly appreciate your kind words. Our team is always striving to provide exceptional service, and your insights help us continue to enhance our guest experience. If there’s anything we could have done to make your visit a perfect five-star experience, we would love to hear your thoughts. We hope to have the pleasure of welcoming you back in the future for an even more memorable stay. Sincerely, The Sails Team
   

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9. M

   Michael VIP

   London5則評論

   2.0

   在2024年12月26日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 4

   Over an hour and 20 min to receive our food which was basic and should have taken less than 30 min tops!!! This is the second time this week (will not go back); many other guests also complaining with similar experience
   

   Sails at The Ritz-Carlton, St. Thomas已於2025年1月3日​回覆

   Dear Michael, Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the disappointment with your meal. This is certainly not the experience we strive to provide, and I can understand your frustration. We take all guest concerns seriously, and I will be addressing this with our team to ensure this issue is resolved moving forward. Should you wish to discuss anything further, please don't hesitate to reach out to our Food & Berverage Leadership team. Sincerely, Sails Team
   

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10. d

    dave

    亞特蘭大1則評論

    5.0

    在2024年12月15日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    We had an amazing dinner, the service was great and we enjoyed the experience.
    

    Sails at The Ritz-Carlton, St. Thomas已於2025年1月3日​回覆

    Dear dave, Thank you for your wonderful review! We’re so delighted to hear that you had an amazing dinner and enjoyed the experience. It’s always our goal to provide exceptional service and memorable moments, and we’re thrilled to know we succeeded. We look forward to welcoming you back for another extraordinary experience in the future. Sincerely, Sails Team
    

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