- 整體 1
- 食物 5
- 服務 2
- 氛圍 2
I have been to Sansei many times over the past 30 years and have always enjoyed the food and service. Unfortunately, it appears there is a newer manager at the restaurant and he/she has failed so badly, that I would caution anyone from going to Sansei in Waikiki. There are far too many other great restaurants in Waikiki/Honolulu to deal with the poor service we experienced (party of 7). This family dinner had everyone exited and ordered appetizer sushi rolls, miso soup and a variety of entrees. After 15 minutes, the miso arrived, tepid. Then meals started to appear over the next 20-40 minutes... 2 guests first, another 2, 10 minutes later and the remainder 10 minutes after that... Then, after more than an hour, our appetizers arrived (AFTER dinner was served and finished). We were told throughout the dinner how "backed up" the kitchen was (while seating across from the sushi bar that never appeared to be overwhelmed. )
During dinner, when we asked to speak with the Manager, the waitress noted our request, but the manager never showed.. A half-dozen times over the last hour of our meal.. The Manager NEVER arrived.
While an assistant manger came (after we paid the bill), the Manager NEVER DID, even though at 9pm the restaurant was 50% occupied.
The Assistant Manager took my phone number and apologized for the Manager not showing up... 3+ days later, he/she has not called.
I have no idea what the standards are anymore, at Sansei. Apparently the wheels have fallen off the bus with basic service execution and etiquette with respect to dealing with CUSTOMER issues. When you spend $100/person for your meal, you expect A LOT more than a food truck.
You might decide to risk it, but if you have any party of 5 or 6 or more, I would advise you go elsewhere, until Sansei fixes there Management and Training problems.