- 整體 4
- 食物 5
- 服務 4
- 氛圍 5
Update:
Thank you to restaurant for accepting honest review and criticism, we love coming back to Schildkroete and we will be back for sure.
It is a great place to hang out with a good company, food is great, portions are huge, only remark would be: 1. Service staff seems stiff at times and quite pushy to order as soon as you are given the menu, we asked to give us 2 minutes to read the menu but that 2 minutes was 20 seconds at most and we were told our booking is for 1,5 hours only so we need to leave before then, which I did not find info while making the booking. 2. They become quite aggressive if you say payment is by card, and instantly become extremely polite if you are paying in cash (observed in 5-6 visits over the years)
Schildkroete已在7天前回覆Hey, thank you for your honest feedback! We’re happy to hear that you enjoy our food and atmosphere.
We’re sorry if you felt rushed while ordering - we always aim to provide efficient service, especially when the restaurant is busy. Regarding the reservation time, we do have a seating limit during peak hours, but we will ensure this information is communicated more clearly in the future.
As for payment, we absolutely accept card payments, and no guest should feel uncomfortable when choosing their preferred method. We will address this with our team to ensure consistency in service.
We truly appreciate your visits over the years and hope to welcome you back again soon!
Kind regards,
Your SCHILDKRÖTE Team