Spatenhaus an der Oper (gut bürgerlich)

Spatenhaus an der Oper (gut bürgerlich) 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. R

   Roberta

   大波士顿17則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   To begin, let me tell you that I lived in Germany for 8 years and have traveled there regularly since. I have eaten at everything from the smallest Imbiss to the largest beer halls to white-tablecloth restaurants and everything in between. I have eaten at Spatenhaus on der Oper several times and returned last night because we've always enjoyed it. NOT ANYMORE. First off, I specifically reserved the downstairs since I know the upstairs is more up-scale, and we were not going to be dressed appropriately. Somehow, my Open Table reservation got changed to the upper level. Fortunately, I noticed it in time to reverse it. Arrived and approached the host's station, told the first gentleman who approached we had a reservation. He looked at the monitor, called another man over, and said our name with a bit of disgust. The second man tooked us over (we both had on nice sweaters and dark pants), flipped his hand to a nearby table as if to say, "let the peasants sit there". His disdain was evident, we were given a table with no reserved sign on it, which led me to believe it was "reserved" for Americans. Gave us the English menu, would have preferrerd the German one, oh well, Server took her time getting to us, breath reeked of beer, maybe she'd spilled on herself, but I believe she'd been sampling. She took our drink order and then sneered, "Well?" We asked her to return after we had decided on what we wanted, gave us a dirty look and huffed off. Left our drinks + disappeared. Finally returned, we ordered. My meal was poorly presented, frankly tasteless. Spargel with a small schnitzel. COLD potatoes, Hollandaise sauce that required me to break through the film on the top. UGH. Myy partner's meal was mostly ok, but the Kartoffelsalat had a gray tinge to it and tasted weird. He had finished his beer before his meal, and she was no where to be found. Finally came back, 10 minutes to bring his beer, disappeared before I could ask for another glass of wine. We will not return.
   

   Spatenhaus an der Oper (gut bürgerlich)已在5天前回覆

   We are very sorry for the disapointment caused and apologize for any uprofessional behavior by someone in our team. This goes especially for causing the impression that you may not have been welcome because of "not ... to be dressed appropriately". We can also assure you that - even if politics and media imply worse, we do not have "tables reserved for Americans". All guests are welcome in our restaurants. Your visit tro our restaurant seems to have gone in the wrong direction from the first moment on, and we truly apologize for our part in that sad event. Best wishes from the Spatenhaus an der Oper
   

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2. I

   IOANNIS

   慕尼黑1則評論

   2.0

   在2025年4月19日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 3
   4. 氛圍 3

   The restaurant is above the State Opera. Every performance ends at 21:30. Therefore they have made an "opera menu" witch is very poor. Not only this, but some of the foods were not available! They didn't want to serve anything more because "the kitchen was closed". The prices are very high!
   

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3. S

   Stefan

   慕尼黑1則評論

   4.0

   在2025年4月17日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Nice evening with good service. We liked the selection on the menue.
   

   Spatenhaus an der Oper (gut bürgerlich)已在5天前回覆

   Thank you very much for seeing us AND for kindly recommending us on OpenTable! Best wishes from all of us at the Spatenhaus an der Oper
   

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4. J

   Julian

   巴登-符腾堡1則評論

   5.0

   在2025年4月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Very good service. Drinks and food were very good and came in time. An overall great experience and looking forward to the next one.
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年4月14日​回覆

   Thank you very much for your kind words of recommendation! We are glad that you had a good time and look forward to welcoming you back. Best wishes from all of us at the Spatenhaus an der Oper
   

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5. P

   Peggy

   Switzerland3則評論

   5.0

   在2025年4月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fabulous table, great food, wonderful service, we will be back
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年4月7日​回覆

   Thank you very much for your kind words of recommendation! Best wishes from all of us at the Spatenhaus an der Oper
   

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6. S

   Susan

   Buckinghamshire1則評論

   5.0

   在2025年3月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Very nice and traditional Bavarian restaurant in the heart of the city. The food was delicious and the services excellent. It can get a bit noisy the busier it gets. But can highly recommend it.
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年3月31日​回覆

   Thank you very much for seeing us and also for kindly recommending us here on OT! We are glad that you like what we do and look forward to welcoming you back! Best wishes from the Spatenhaus an der Oper
   

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7. M

   Marcus VIP

   慕尼黑18則評論

   4.0

   在2025年3月24日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   Essen war gut wenn auch eher hochpreislich. Der Service eher ein wenig schroff. Wir hatten aber insgesamt einen netten Abend
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年3月31日​回覆

   Wir entschuldigen uns für den beschriebenen Ton Ihres Kellners. Auch wenn unsere Teams an manchen Tagen wirklich besonders harte Arbeit erfolgreich meistern, so soll der Ton doch stets freundlich und einladend sein. Das klappt auch (fast) immer :) Hauptsache es hat geschmeckt, und Sie hatten einen guten Abend bei uns. Danke für die freundliche Rückmeldung! Mit den besten Grüßen aus dem Spatenhaus an der Oper
   

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8. OT

   OpenTable食客

   巴伐利亚1則評論

   5.0

   在2025年3月24日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Leckeres Essen. Sehr schnell. Freundliche Bedienung. Gemütliches Ambiente. Tische stehen nicht zu eng, so kann man sich gut unterhalten. Etwas hochpreisig.
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年3月30日​回覆

   Herzlichen Dank für Ihren Besuch UND auch für Ihre Zeit um uns auf OT zu empfehlen! Mit den besten Grüßen aus dem Spatenhaus an der Oper
   

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9. C

   Colin

   London9則評論

   2.0

   在2025年3月22日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 1

   Poor service. Table location not good. Lighting too bright. And I saw a mouse on the floor.
   

   Spatenhaus an der Oper (gut bürgerlich)已於2025年3月24日​回覆

   Thank you very much for seeing us - even if there was probably nothing we could have done the way you expected us to. Best wishes from the Spatenhaus in Munich
   

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10. OT

    OpenTable食客

    慕尼黑2則評論

    4.0

    在2025年3月19日用過餐

    1. 整體 4
    2. 食物 5
    3. 服務 1
    4. 氛圍 5

    I've been eating at this restaurant for 20 years. I tell everyone that's my favorite place to eat. The service tonight was the worst I ever experienced. Usually the food is served within a few minutes. tonight it took nearly 30 minutes. The waiter even had to come back and ask what was ordered since he couldn't read his own handwriting. To top it off he expected a tip, which is not customary here in Germany. When it was evident that he wasn't getting a tip, he became rude.
    

    Spatenhaus an der Oper (gut bürgerlich)已於2025年3月20日​回覆

    Thank you very much for seeing us and also for informing us about last night! We apologize BIG TIME for the waiters’ mistakes. Everyone can have "a bad day", but in this case we need to dig a little deeper. Please be so kind as to check your invoice for some further details, like the time of your visit and the table number. With this data we can talk to the people responsible for the area you sat in. Please be so kind as to send your message to guestrelations@kuffler.de . Thank you VERY much for your support. We sure hope that this was the first and last embarrassing experience in our restaurant ... for the next 20 years! Best wishes from all of us at the Spatenhaus an der Oper
    

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