- 整體 2
- 食物 4
- 服務 3
- 氛圍 1
I gave the ambiance 2 stars. The decorations were amazing, however, during our dining, several police officers came into the restaurant. They walked to the back dining area several times and did not say a word to anyone. It was very unsettling.
The restaurant charges a 20% service fee, regardless of your party size. I am not sure what this is for. It sucks because I'm sure many diners consider this and it results in the servers seeing smaller tips than at other restaurants.
Lasty, when i reserved our table, I requested that some of the staff sing happy birthday to my niece. While dining, we observed 3 variations of happy birthday celebrations. The 1st one, at the table next to us, the servers brought out a nice sized dessert with sparklers and several servers sang happy birthday. At our table, our waiter asked if we were celebrating anything, even thought I requested it beforehand) and we advised that it was my niece's birthday. So he and only him sang happy birthday. The 3rd celebration was epic. They dimmed the lights. Then strobe lights and a spotlight was used and over the sound system, the restaurant played a different version of the happy birthday song and at least 8 to 10 employees came out to sing and celebrate.
My issue with this was, we requested the happy birthday song but our waiter was not made aware of this. Also, we were not given that option for the different levels of happy birthday celebrations.
Finally, the food was really good and had good flavor. Would I go back, probably not for a birthday celebration, but could be convinced for the right setting.
The police showing up really put a damper on the evening, but I can't hold The Sugar Factory responsible for that.