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We have been going and enjoying sunday roast many times at The Pembroke before we had our 1st baby ( 6 months now ) and since.
We never had an issue until we asked for a glass of Proseco which was offered last Sunday for Mother 'day ( my partner 1st mothr day and we were with our baby ).
Per the attched picture ( from Pembroke own website ) we had to book to get one glass of prosecco, but the General Manager ( Zoe) said , the booking had to be made 24 hours before mother's day ( we did our booking on mothers day).
Zoe said she was told verbally about the 24 hours and nothing in writing was put for her or the customer to show the 24 h restriction.
We point out to the pembroke website and she said it should have been booked on the 2nd March?!
I believe she confused the ( 2) for the 2 events in March with '2nd' march .
Anyway Zoe ( general manager) refused serving one glass of prosecoo to a new mother , also a loyal customer.
Even the 2 othes ladies working there ( after looking at our booking + the Pembrook website about mother day ) understood and seem embarrassed but said their manager was against it .
Very sad and disapointing and apparently Zoe does not have a line manager , as she refused to give us any name on who to report the incident to.
The Pembroke已於2024年3月18日回覆Hi David,
Thank you for your feedback.
We take all comments onboard and we will make any adjustments needed as we wish to give our customers best experience possible.
Regards,
Team Pembroke.