The Wharf-Madison Beach Hotel

The Wharf-Madison Beach Hotel 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. B

   Bernadette VIP

   San Francisco19則評論

   4.0

   在1天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   We were rushed with our meal especially at the beginning of the meal. Staff was very nice and helpful.
   

   The Wharf-Madison Beach Hotel已在今天回覆

   Thank you for dining with us and for your kind words about our staff — we’re glad to hear they made a positive impression. We're sorry to hear you felt rushed at the beginning of your meal. While we do our best to ensure all guests feel comfortable and unhurried, we truly appreciate the feedback and will share it with the team to help improve the experience. We're glad you stayed and enjoyed your time with us, and we hope to welcome you back soon!
   

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2. K

   Kathleen

   康乃狄克州3則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 4
   4. 氛圍 4

   The Wharf has a beautiful setting. The servers are efficient and friendly. The food, however, was not what we expected. The fish and chips were soggy and the lobster roll was dry. A beautiful view cannot make up for everything....
   

   The Wharf-Madison Beach Hotel已在今天回覆

   Thank you for your feedback. While we’re pleased you enjoyed the setting and service, we’re disappointed to hear the food did not meet our standards. Your comments have been shared with our culinary team, and we hope you’ll give us another opportunity to provide a better experience
   

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3. D

   Dr Joanne VIP

   New York City39則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The food was wonderful and the staff was friendly and kind.
   

   The Wharf-Madison Beach Hotel已在今天回覆

   Thank you for your lovely review! We're so glad you enjoyed the food and felt well cared for by our team. It means a lot to hear such kind words, and we look forward to welcoming you back soon!
   

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4. P

   Paula

   New York City1則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I love this restaurant, but holidays are overbooked and waits are long even with reservations.
   

   The Wharf-Madison Beach Hotel已在今天回覆

   I love this restaurant, but holidays are overbooked, and waits are long even with reservations.
   

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5. C

   Cindi VIP

   New York City22則評論

   4.0

   在6天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Delicious Easter prix fixe menu today. Food always good other than a few minor things. Kitchen was slower than usual but gave us time to digest the 4 courses. First course choices a bit disappointing but the rest amazing. Duck mousse pate, Rack of lamb, chocolate flourless cake up to par. Service was decent considering it was a holiday. Always recommend this spot with amazing food and a view to die for.
   

   The Wharf-Madison Beach Hotel已在今天回覆

   Thank you for joining us for Easter and for your thoughtful review. We're happy to hear you enjoyed the overall meal — especially the rack of lamb, duck mousse pâté, and flourless chocolate cake. We appreciate your understanding with the pacing on a busy holiday and your honest feedback on the first course options. It means a great deal to have your continued recommendation, and we look forward to welcoming you back to enjoy the food and beautiful view again soon!
   

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6. M

   Morgan

   New York City1則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Our experience at The Wharf at The Madison Beach Hitel started off by filling a reservation for my family 2 and a half hours late. We then sat at a table and were not served anything but dinner rolls for another hour. The food portions were small, especially for the price, the child’s plates were larger portions. Our bill was incorrect and required us to wait for a manager. Our total time spent at the establishment was approximately 5 hours, for a planned brunch, with 3 children under the age of 8. With an additional 378$ in services attached after the prepayment for the reservation, only to leave in search of food because of the small portions paired with time spent waiting to be seated for hours. Our experience was less than satisfactory, disappointed would best describe our situation.
   

   The Wharf-Madison Beach Hotel已在今天回覆

   Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations and that is not the standard we strive to provide for our guests. We regret the delays and billing issues and appreciate you bringing them to our attention. Your comments about service and portion sizes have been shared with our team as we continue to improve. We hope to have the opportunity to welcome you back for a better experience.
   

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7. D

   Doug

   多倫多1則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   we sat at end table for 2 on wall around side of bar cold when people going in and out to porch continuously had management staff standing in front of us figuring out setting and whatever else great waitress kim
   

   The Wharf-Madison Beach Hotel已在今天回覆

   We appreciate you taking the time to share your experience. We're sorry to hear that your seating location and the surrounding activity impacted your visit — that’s certainly not the atmosphere we aim to provide. Your comments will be shared with our team so we can continue to improve. We're so glad to hear Kim made a positive impression; we’ll be sure she hears your kind words. We hope to have the chance to welcome you back for a more relaxing and enjoyable meal.
   

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8. C

   Charles VIP

   New York City58則評論

   2.0

   在7天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 5

   The valet parking was convenient, the views were beautiful, and the patio ambiance was a standout. Unfortunately, the service was disappointing. We saw our server only twice—once to drop off the menus and again with the check. No check-in on our appetizers, no follow-up on drinks, and our food took exactly an hour to arrive. Meanwhile, tables around us were being served promptly. It felt like our order was either lost in the kitchen or never sent in. And after all that, the burger and chicken sandwich were just average.
   

   The Wharf-Madison Beach Hotel已在6天前回覆

   Thank you for sharing your experience with us. I’m glad to hear you enjoyed the valet service, views, and patio ambiance. However, I sincerely apologize for the service and food delays you experienced. This is certainly not the level of service we strive to provide, and I’ve shared your feedback with our team to ensure improvements. We appreciate your visit and hope to have the opportunity to provide a better experience next time.
   

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9. E

   Ellie

   Washington DC1則評論

   5.0

   在2025年4月18日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had the best time at the wharf restaurant! We sat on the patio and had great views of the water and even better service! Drew was the best waiter!!
   

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10. t

    tee

    New York City1則評論

    2.0

    在2025年4月14日用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 2
    4. 氛圍 4

    The waiter gave me the check before I was done and then he scooped my dessert from the take home bag and the presentation was terrible. He placed the ice cream and the crumbled bread pudding in front of me. I found it rude, but I still left a decent tip.
    

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