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TLDR: Worst dining experience I've ever had. BEYOND BAD VALUE: AN OUTRIGHT SCAM. Blatant false advertising, exorbitant pricing, shameful quality, and utterly unhelpful staff. AVOID THE TONGA ROOM LIKE THE PLAGUE. This place falsely advertises the services/food/drink included in its prepaid offerings, and preys on consumers' numbness to inflated city prices as an opportunity to charge fine dining fees for reheated, diner-quality food.
This is BY FAR the worst dining experience I've ever had. My two friends and I booked the Tonga Room's 2024 New Year's Eve Luau Experience @ $159/person, plus mandatory 20% gratuity, for a total bill of $613.57 after tax. (See images attached). This was a prepaid booking, so full payment was required in advance. The event description (see attached image) stated that we would enjoy a luau buffet, live music, dancing, and “California’s best Mai Tai” for our booking fee. Upon arrival, we discovered that:
1) We would be charged an additional cover to stay at the restaurant once live music started,
2) Drinks were charged separately and not included with our $600+ booking, and
3) The “luau buffet” was actually just a skimpy selection of roughly seven, sad-looking buffet dishes tucked away at the back of the room -- the kind that would have been disappointing as a complimentary continental breakfast at a motel. But serving this as a $200/person dinner at a five star hotel? Unacceptable. My party could have enjoyed a full tasting menu at any number of the city's fine dining restaurants for this price. Each dish looked like gloppy, reheated Chinese takeout. Hardly the advertised "buffet luau of Polynesian inspired classics".
We walked out without even touching our waters. Staff would not offer more than a half refund. We filed a credit card dispute for the full charge. Lesson learned - check Yelp reviews first. We discovered there are many other similar experiences here. A terrible way to start the New Year.