- 整體 2
- 食物 2
- 服務 3
- 氛圍 3
Disappointing Experience
We had high hopes for Towson Tavern, but our visit fell short. We ordered a crabcake as an appetizer, not realizing it would be served as a full meal. This should have been explained by the staff, especially since the single crabcake looked lost on a plate full of French fries. Unfortunately, we had all ordered French fries with our meals, so we would have made different choices had we known.
For dinner, we had two steaks and a hamburger. One of the steaks—a filet ordered medium—was served well done. After notifying the manager, they took it back to be re-cooked. Unfortunately, when it returned, the steak was raw and had to be sent back again. By the time it finally came out properly cooked, the rest of our party had already finished their meals, which really soured the evening.
What made the experience worse was the lack of any effort to remedy the situation. When a meal is served incorrectly twice, especially at a restaurant of this caliber, we would expect more than just an apology. The staff should have offered something to make up for the inconvenience, such as a complimentary dessert, an appetizer, or even a discount on the bill. Offering a discounted meal for a return visit would have also been a thoughtful gesture.
Sadly, none of this was done, and the apology alone didn’t feel sufficient to compensate for the disruption. What should have been a pleasant evening turned into a frustrating one. For a restaurant with such a reputation, we expected far better service and attention to detail.