- 整體 3
- 食物 4
- 服務 3
- 氛圍 2
I have always had great experiences at True Food at Seaholm, but this was definitely an off night for them. First of all, it was FREEZING in the restaurant. Almost every diner had his or her coat on, it was so cold. I get that the architecture of the building makes it difficult to heat and cool the restaurant, but when your diners are uncomfortable, it's probably time to get creative and do something about it. Second, the bathrooms were filthy (as in, stuff smeared on the wall and the trash can) and had no toilet paper or paper towels. Third, the restaurant was not full, yet they grouped all of the tables together in tight little mass, to where we could hear each other's conversations and the wait staff had to scoot through the tight spaces-- why? Fourth, our waitress seemed like she was in such a hurry, even though the restaurant was only about 1/3 full and there were plenty of other wait staff. In the past, the wait staff had such a calming, relaxed demeanor-- casual but friendly and attentive. But our waitress just seemed rushed. Maybe this was just a bad night for some reason, but it felt very different than True Food experiences of the past.
True Food Kitchen - Austin已於2025年3月1日回覆Hi Jamie, thank you for the detailed review and feedback. I apologize about the temperature in the restaurant. We attempted to do our best with the situation but unfortunately due to the windows and infrastructure, we aren't able to keep the restaurant at a warmer temperature. I hear you on the restroom and will check in on that, so you don't have that experience again. I plan on following up with my host and serving staff so we can incorporate this feedback moving on forward. We hope to see you again soon!